About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
The role of Workplace Concierge and Experience Coordinator ensures that our New York office runs smoothly, efficiently and up to Index standards. This role provides an exceptional experience for anyone coming through the doors, whether that is customers, clients or Indexers. This role is the heartbeat of a well-functioning office – where adaptability, attention to detail and a strong service-oriented approach are the keys to success.
Are you ready to join the programmatic evolution?
What We’re Looking For:
- Adaptable: Thrive in organizations that constantly evolve and adapt
- Independent: Comfort with ambiguity and self-starter with an aptitude for defining new processes
- Problem solver: Experience working with teams and collaborating across groups to achieve desired results.
- Collaborator: Work closely with the Workplace team and other Index departments such as IT & People Ops, Community
- Detail oriented: High attention to detail, ensuring quality and accuracy of work
- Willingness to learn: Welcome continual feedback and seek to learn on an ongoing basis
- Creativity: Creative thinker and ability to build out creative content
- Passionate: Curious and love experimenting with different approaches to find the most efficient solution to a problem
Here’s What You’ll be Doing:
General:
- Management of Front Desk, Guest Services and Reception responsibilities
- Assisting guests and clients in local sign‐in procedures, and ensuring that the appropriate employee is notified of their guest or clients' arrival
- Greeting guests and clients, offering beverages and ensuring the guest or client is comfortable
- Handle security processes and access for building systems, critical to the safety of company assets and employees
- Support phone lines message retrieval and processing
- Processing Support.Desk email box to the appropriate team/department
- Learn, support, and execute various processes that support the daily operations
- Procurement and maintenance of Workplace related supplies
- Keep kitchens and supply areas well stocked and organized
- Ensure cleanliness and upkeep of offices, both in person and through vendors
- Shipping management support and back up
- Support various teams with logistics and planning of internal events and client meetings
- Support the management of seat logistics and supporting documentation
- Complete assigned service requests
- Fire Safety and Emergency Evacuation Team member
- Help with meeting room bookings, verifying readiness and setup
- Responsible for Takeout Thursday Lunch organization and communications, including invoice detailed reconciliation
Specialization:
- Help create, design and maintain team Confluence Pages that are branded, easy to find, and understand
- Creates opportunities to improve stakeholder satisfaction
- Create and design Workplace Presentation Decks
- Creative contributor to all Workplace tasks
- Help with the creation and maintaining shared Location “Things to Know” Pages
- Upkeep of Office Building Guides /Building related materials
- Confluence, Jira, etc.
- Complete assigned WP content Ad Hoc tasks
Here's What You Need:
- Adaptable: Thrive in organizations that constantly evolve and adapt
- Independent: Comfort with ambiguity and self-starter with an aptitude for defining new processes
- Problem solver: Experience working with teams and collaborating across groups to achieve desired results.
- Collaborator: Work closely with the Workplace team and other Index departments such as IT & People Ops, Community
- Detail oriented: High attention to detail, ensuring quality and accuracy of work
- Willingness to learn: Welcome continual feedback and seek to learn on an ongoing basis
- Creativity: Creative thinker and ability to build out creative content
- Passionate: Curious and love experimenting with different approaches to find the most efficient solution to a problem
The base salary for this role is USD 55,000 to 70,000. The total compensation package may vary depending on job related knowledge, skills and experience
Why You’ll Love Working Here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Commuter benefits and discounts, where available
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Notification
Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.
Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.
We remain dedicated to resolving this matter and we appreciate your support.
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index Everywhere, Index Anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
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